Frequently Asked Questions

We pride ourselves on a fast turnaround — most orders ship from our Delhi/Noida warehouse within 2–3 working days. The processing time for each gift is listed on its product page. A few items are made in a partner workshop and may ship separately with their own lead time, as noted on the product page.

You can track your order any time from your account. Estimated delivery times after dispatch:

• Standard shipping: 4–5 working days
• Expedited (FedEx Priority): 2–3 working days
• International (DHL / FedEx Priority): 3–4 working days from dispatch

Delivery is handled by third-party couriers, so timelines can't be guaranteed. If it's been more than 10 days since your order left our warehouse, please contact us and we'll follow up with the courier on your behalf.

• Pending – payment not yet received; the order won't be processed until paid.
• Processing – payment received; order is with the production team.
• Print/Preview Ready – production complete or a design preview has been emailed to you.
• Waiting for Customer – we need a detail from you to proceed; please check your email or contact us.
• Complete / Dispatched – your order has shipped; courier and tracking details are available in your account.
• Delivered – your order has reached you.

Personalised orders go into production almost immediately, so please contact us (calling is fastest) right away. If your order is still in the processing queue we'll do our best to make changes or cancel it. Once an order has entered production, changes and cancellations can no longer be accepted. For in-stock, non-personalised items we're usually able to cancel before dispatch.

If your order hasn't shipped yet, we're happy to update the address — just contact us. If it has already shipped, we can ask the courier to redirect it; this may incur an extra charge, which we'll confirm with you first.

Because we make a wide range of products across multiple workshops, items may ship from different locations and not always arrive together. We combine shipments wherever possible. You can see and track each shipment in your account.

No problem — as long as the code is still valid we'll happily refund the difference. Get in touch and we'll check it for you. Note that discount codes can't be combined with other offers and don't apply to shipping or packaging charges.

Yes — gift wrapping is complimentary on every order, and we can include a printed gift message on request.

Specific date/time slots are currently available only for cakes and flowers. For all other orders we note your preferred delivery date and try to ship accordingly, but since delivery is via third-party couriers we can't guarantee an exact date or time.

Courier deliveries: at an office or apartment complex the parcel is usually left at reception, so do let the recipient know to expect it. At a residence, the courier will call the shipping phone number to coordinate. If they can't reach anyone after three attempts, the parcel is returned to us.

Cakes & flowers: our team confirms availability by phone. A second flower-delivery attempt is free; further attempts (and cakes, which can't be stored beyond ~6 hours) may incur an extra charge depending on location.

It can take a little time for tracking numbers to register with the courier — sometimes up to 48 hours. If your tracking still isn't moving after that, please contact us.

Cakes and flowers can be delivered on Sundays on special request (extra charges may apply). Other items shipped via third-party couriers are not delivered on Sundays and will arrive on the next working day.

We're based in New Delhi. If you're nearby, contact us to arrange a pickup date and time.

Express shipping reduces transit time but does not change a product's processing time. We can refund the express fee if your order shipped without priority service, was delivered later than (processing time + transit time), or if priority service wasn't available at your pincode. During peak holiday periods, and for delays caused by weather or events beyond our control, refunds may not apply. International deliveries are excluded.

Yes — we deliver to many international destinations through our partners DHL and FedEx. International orders are shipped via priority service and typically arrive within 3–4 working days of dispatch.

Shipping charges vary by destination country and city, and are calculated at checkout based on your delivery address.

If an international order is lost in transit, we'll issue a full refund of the product value. Please note that replacements or exchanges for international orders incur shipping charges as applicable.

You can pay securely at checkout using major Indian & international credit/debit cards, UPI, net banking and popular wallets (such as PayTM, PhonePe, Google Pay and Amazon Pay). If one method doesn't go through, please try another, and make sure your bank has sufficient funds. Still stuck? Contact us and we'll help.

Because almost every order is personalised and made uniquely for you, we're unable to offer Cash on Delivery. All orders are prepaid through our secure checkout.

Absolutely. Payments are processed over an encrypted SSL connection and handled by trusted payment gateways — we never store your full card details. For more, see our Privacy Policy.

No — all prices on our website are inclusive of GST. The applicable tax is shown on your order invoice. If you need a GST tax invoice with your business details, contact us and we'll be glad to issue one.

We guarantee our products to be free of manufacturing defects. If there's a quality issue, you may return the item in new condition and original packaging for a replacement or refund. Requests must be made within 10 days of receipt. Because they're made just for you, personalised gifts can't be returned unless they're faulty. Full details are on our Returns & Replacements page.

Contact us first. If your pincode is serviced by our reverse-pickup partner we'll arrange a pickup (a pickup & delivery fee of ₹180 applies). Otherwise, place the item in its original packaging with your name, order number and the original invoice, and courier it back to us. Once received and quality-checked, your refund or replacement is processed. If the return is due to a mistake on our part, we cover all shipping both ways.

If your order arrived broken, with a quality issue or a printing mistake on our part, we cover all replacement and reverse-pickup charges. If you simply want to change a non-personalised item, return shipping is borne by you (we can arrange reverse pickup at an extra cost).

Refunds are typically initiated within 4–5 working days of your case being resolved. How quickly it reflects in your account then depends on your payment method and bank. We email you at each step of the process.

Refunds don't apply once a personalised order has been processed, previewed, shipped or delivered (unless it arrived faulty — contact us immediately). The following are not eligible for return/replacement: personalised items (unless faulty); used apparel, innerwear, fragrances, beauty products, jewellery and watches (for hygiene reasons); consumables; digital products and gift vouchers; items with missing packaging/accessories; and damage from misuse.

Yes to both — share the new address and we'll arrange it, and you can return just part of a multi-item order. Any item being returned must include all its components and complimentary extras. Items bought during a special promotion or contest may not be eligible for replacement.

Mistakes happen! If your order hasn't gone into production yet, contact us right away and we'll do our best to amend it. Once it's in production we're unable to make changes, so please double-check spellings and details before you order.

We print and engrave in English and Hindi as standard. Other languages and special characters are possible if you supply a vector design file. For tricky requests we also offer a Design Preview — we'll email you the design to approve before production. Just reach out.

Both! Most categories come with ready-made templates for different occasions and relationships, and many products are fully DIY — upload your own artwork or photo and we'll print it to your specifications.

Resolution makes all the difference. For the best prints, upload images of at least 1500 × 1500 px at 300 dpi. If shooting on a phone, use an 8 MP camera or higher. Dark, blurry or grainy photos will reduce print quality, and on-screen colours may vary slightly from the final print.

By sending us your pictures you confirm you have the right to use them; we use them only to fulfil your order and never share them with third parties (other than the courier). We reserve the right to decline any image that breaks copyright law or is indecent or inappropriate. Slight loss of definition or colour variation can occur when an image is enlarged.

Absolutely — for parties, weddings, events, employee gifting and more. We offer significant discounts on bulk orders. Contact us with your requirement for a quote.

Yes — we can add company and organisation logos to almost all of our printable/engravable items. We accept most file types (JPEG, PNG, PDF, EPS, AI); clean single-colour vector logos give the best results. A few items have a small customisation area better suited to simple logos.

Yes — we can print your design on t-shirts in your choice of style, material and size, and we offer wholesale rates for events, staff kits and resellers. Get in touch for a quote.